Privacy Policy

CoBabble Privacy Policy

This Privacy Policy explains how CoBabble Ltd (“CoBabble”, “we”, “our” or “us”) collects, uses, and discloses information about you. This Privacy Policy applies when you use our website, our app and other online services that link to this Privacy Policy (collectively, our “Services”), engage with us on social media, or otherwise interact with us.

We want you to know that when you use our SERVICE you can trust us with your information. We are determined to do nothing that would infringe your rights or undermine your trust. This Privacy Statement describes the information we collect about you, how it is used and shared, and your rights regarding it.

Who we are:

The data controller is CoBabble Ltd. Our registered address is CoBabble UK Limited, 2nd Floor, 5 Cloughmore Terrace, Warrenpoint, Northern Ireland BT34 3HP

Data Collection

All the information that we hold about you is provided to us by yourself when you use our SERVICE. We will tell you why we need the information and how we will use it.

Our Lawful Basis for processing your information

The General Data Protection Regulation (GDPR) requires all organisations that process personal data to have a Lawful Basis for doing so.

Our Lawful Basis is: performance of a contract to deliver our SERVICE to you and our Legitimate Interests are where you are a customer of our SERVICE; processing for direct marketing purposes, or to prevent fraud; and processing necessary to ensure network and information security, including preventing unauthorised access.

How we collect information about you:

We may collect information about you in several ways.  These include:

  • when you provide it to us by getting in contact (phone/email/web)
  • when you purchase one of our tailored packages
  • when you subscribe to our services or mailing list
  • if you submit your details when sending an enquiry through a third-party vendor
  • when you provide details via messaging apps

We may also collect information about you if you consent to the use of cookies when using our website.

 

The information we collect:

The information we collect can include your name, email address, payment details where relevant, IP address, geographical location of where you accessed our website, geographical location of where you accessed our app, information about how you use/interact with our website and or/app, information from cookies (if you have consented to their use) and information about your computer or other electronic device (pone, tablet and browser type).

How we use your information and the legal bases for this:

Your information is used to process your purchases, deliver our services, and contact you, as well as to improve the website and/or app experience for our users. In these instances, we process your personal data because it is necessary for the performance of a contract with you, or to take steps at your request to enter a contract.

Following your purchase, we may subsequently send you communications about selected CoBabble products and services. In these circumstances, the processing of your personal data is based on legitimate interest.

When you opt in to receive communications from us, this processing is performed based on your consent and you can remove your consent at any time. Within each communication we send, you have the option to opt out of further contact.

Who we share your data with:

CoBabble will sell information about you to a third party. We will not or transfer information about you to third parties for the purpose of providing or facilitating third-party advertising to you.

We may share your personal data with:

  • Our payment processor for processing card payments
  • Our legal advisors in the event of a dispute or other legal matter
  • Law enforcement officials, government authorities, or other third parties to meet our legal obligations
  • Any other party where we ask you for your consent to the sharing

We transfer personal data to the following third parties using the identified safeguards because we rely on third-party services to deliver our Service.

  • Stripe (USA)
  • One Signal (USA)
  • Google Analytics (USA)

 Payment Processors:

CoBabble provides Services in conjunction with several payment processors, including: Stripe and GoCardless through which users may pay for CoBabble packages, services, and products. Those companies acting as payment processors may collect and store personal data related to your billing information and history in order to provide their services, and may collect and store personal data and business data to prevent fraud and other abuse.

We have satisfied ourselves that such transferred data is fully protected and safeguarded as required by the General Data Protection Regulation

To delete your payment or billing information, you will need to do so with your payment provider, as CoBabble only has minimal secure access to those records as needed to provide the Services.

Third-Party Embeds:

Some of the content that you see displayed on CoBabble is not hosted by CoBabble. These “embeds” are hosted by a third-party and embedded in CoBabble, so that it appears to be part of that page. For example: Vimeo videos. These files send data to the hosted site just as if you were visiting that site directly (for example, when you load a CoBabble page with a Vimeo video embedded in it, that video appears because of a pointer to files hosted by Vimeo, and in turn Vimeo receives data about your activity, such as your IP address and how much of the video you watch).

CoBabble doesn’t control what data third parties collect in cases like this, or what they ultimately do with it. So, third-party embeds on CoBabble are not covered by this Privacy Policy. They are covered by the privacy policy of the third-party service (so, when you watch a Vimeo video embedded in a CoBabble page or post, the use of data about your interactions with the video would be covered by Vimeo’s privacy policy).

Tracking and Cookies:

As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. 

We use cookies to:

  • Validate users
  • Remember user preferences and settings
  • Determine frequency of accessing our content
  • Measure the effectiveness of advertising campaigns
  • Analyse site visits and trends

Some third-party services that we use to provide the Service, such as Google Analytics, may place their own cookies in your browser. This Privacy Policy covers use of cookies by CoBabble only and not the use of cookies by third parties.

Security of your information:

CoBabble respects your data and has taken appropriate technical and organisational measures to ensure we have mitigated against such risks as loss or unauthorised access, destruction, use, modification, or disclosure of data.

Data Retention:

The length of time we retain it will depend on any legal obligations we have (such as tax recording purposes), the existence of your consent or our legitimate interests as a business.

When you purchase from us, for example your purchase one of our tailored packages we retain that information for a period of six years following the end of the financial year during which you purchased from us. It is our legal obligation to keep these records for tax purposes.

We retain your personal data while you remain a customer unless you ask us to delete it.

We will delete or anonymise your information at your request unless:

  • There is an unresolved issue, such as claim or dispute
  • We are legally required to or
  • There are overriding legitimate business interests, including but not limited to fraud prevention and protecting customers’safety and security

Your Rights:

The General Data Protection Regulation gives you specific rights around your personal data.

Subject to certain limitations, you have the right to:

  • Request a copy of the information we hold about you and be told about its use.
  • Request that CoBabble rectifies or deletes your information or restricts processing if you have concerns over its accuracy, deletion, or fair and lawful use.
  • Withdraw consent to the use of your information. All our communications (excluding operational communications) contain an unsubscribe link.

Accessing and Correcting Your Information

You may request access to, correction of, or a copy of your information by contacting us at [email protected]

Concerns and Complaints:

If you have concerns or questions over the collection, storage, or processing of your data, we encourage you to contact us directly:

By email: [email protected]

CoBabble UK Limited
2nd Floor,
5 Cloughmore Terrace,
Warrenpoint,
Northern Ireland
BT34 3HP

You also have the right to lodge a complaint with a supervisory authority. In the UK, this is the Information Commissioner’s Office (ICO). Contact details for the ICO are available at https://ico.org.uk/global/contact-us